Frequently Asked Questions (FAQ)

Q: Does The ExtroSpirit only accept payments via PayPal?

A: Not only PayPal. We accept payments with both PayPal AND major credit cards (VISA, MasterCard, and Amex). When you checkout, you only see the PayPal payment button. Click the button. A payment window will open. There you can choose to make payments by PayPal by logging in to your PayPal account, or filling in the credit card information details if you prefer to pay with a credit card (or don’t have a PayPal account).

Q: Does The ExtroSpirit guarantee the security of my personal data?

A: Like other reputable online shops with high security standards, we take the security of transactions and your personal data (credit cards, personal information) very seriously. Our website is secured by SSL / TLS encryption that safeguards your personal information from data theft and hacking attempts by hackers.

Q: I want to know more about order shipping process, and the ExtroSpirit’s return and refund policy?

A: We have a specific page that provides information about it. Please open our Shipping Information Page for detailed information.

Q: I have a few more questions, which are not on this page. How do I contact you?

A: You can go to the Contact Us page, and submit your question there. Please fill in the complete information so we can provide the best response for you.